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Managing a business just got a lot easier! We're sharing everything we learned while running Insightful in our blog posts. Keep your company on a good path by following our latest advice on business management.
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This comprehensive guide explores 15 vital inbound call center metrics that can be leveraged to enhance performance, productivity, and customer satisfaction. From Average Wait Time (AWT) to Agent Attrition Rate, each metric is explained in detail with practical suggestions on how to use them to improve call center operations. Plus, find out how Insightful's employee screen monitoring software can revolutionize your call center performance.
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Gain comprehensive insights into call center agent utilization - from calculating this crucial metric to understanding its importance for efficient workforce management. Learn how to set realistic utilization goals and explore how tools like TechSee, Glance, and Insightful's best monitoring software pc tools can help optimize agent utilization for improved productivity and business growth.
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In this blog, we explore strategies for providing effective feedback to remote teams, and discuss how Insightful's employee monitoring software can improve communication and productivity for remote teams.
Discover the hidden drivers of workplace stress and how companies can address them.
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Discover why 360-degree insights are essential for call centers. Learn how to choose software that tracks on- and off-call activities, improves workflows, and enhances agent performance.
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A return to work letter should be informative first and foremost, but it also needs to demonstrate empathy towards your employees. Follow these tips to pen a letter that makes your employees want to return.
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Tired of constantly replacing agents? Learn how top-performing call centers reduce turnover using Insightful's advanced QA and call center monitoring tools. From preventing burnout to ditching micromanagement, discover proven ways to keep your team intact.
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Discover how user behavior analytics tools enhance security and productivity. Learn how Insightful’s features align with UBA to optimize your operations and safeguard your business. Ideal for managers seeking efficiency and security improvements.
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