Blog Tag - Productivity Improvements

February 12, 2025

Handling High Call Volumes Without Burning Out Your Team

High call volumes can lead to long hold times, stressed agents, and unhappy customers—but it doesn’t have to be that way. Learn how to optimize workflows, balance workloads, and support your team to thrive under pressure.

Kendra Gaffin

Employee Monitoring

February 11, 2025

The Hidden Costs of Call Center Attrition—and How to Solve Them

Explore six strategies to reduce call center turnover, save money, and improve team retention with the help of contact center quality management software.

Kendra Gaffin

Performance Management

February 5, 2025

A Complete Guide to Call Center Workforce Management

A disorganized call center leads to missed calls, overwhelmed agents, and frustrated customers. Workforce management tools can fix that. Learn how real-time analytics, smarter scheduling, and workload balancing can optimize performance and improve service quality.

Sonja Glisic

Performance Management

February 4, 2025

7 Leadership Mistakes that Compromise Psychological Safety (& How to Fix Them)

Explore leadership missteps that impact psychological safety and how to overcome them using actionable strategies and employee monitoring in the workplace.

Kendra Gaffin

Business Management

January 23, 2025

15 Inbound Call Center Metrics to Measure Performance

This comprehensive guide explores 15 vital inbound call center metrics that can be leveraged to enhance performance, productivity, and customer satisfaction. From Average Wait Time (AWT) to Agent Attrition Rate, each metric is explained in detail with practical suggestions on how to use them to improve call center operations. Plus, find out how Insightful's employee screen monitoring software can revolutionize your call center performance.

Kendra Gaffin

Productivity and Efficiency Improvements

January 20, 2025

80% of Employees Are Losing Productivity to Stress—Here's How to Combat It

Workplace stress is costing businesses more than they realize—leading to burnout, absenteeism, and lost productivity. Learn how to combat stress with proven strategies and workplace monitoring to create a more engaged, high-performing team.

Sonja Glisic

Performance Management

January 13, 2025

Micromanagement Is Killing Agent Morale—Here’s How to Stop It

Are you struggling with high turnover and low morale in your call center? Learn how micromanagement contributes to these issues and provides practical solutions to empower your agents. See how Insightful’s QA and workforce management software can help you create a more productive and satisfied team!