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Insightful Customer Success Team Manager Maja Rajic Milivojevic Featured on the Retention Talk Podcast (Listen Now)
Check out the latest episode of the Retention Talk Podcast to learn more about how our Customer Success team works and what are we doing to provide the best support to our customers.
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Insightful Customer Success Team Manager Maja Rajic Milivojevic recently sat down with the host of the Retention Talk Podcast, Neel Desai, to talk about Insightful’s approach to supporting our customers.
In the insight-rich interview, Maja outlined her journey into customer success, her principles for supporting customers, and Insightful’s customer support frameworks that are used to support 1,000+ companies who rely on our product daily.
Here are just some of the things you’ll learn when you tune in…
- How Maja and her team are mindfully growing Insightful’s customer success team to provide the best support during rapid company growth.
- Why using unexpected discounts and upgrades are a great way to support customer engagement.
- The strategies and structures the Insightful Customer Success Team uses to optimize organization and workflows to provide better support.
- How to use automation to drive new customer connections to support their varying employee monitoring and time tracking needs, and boost retention.
- How her background in teaching translates to sharing knowledge and educating as a Customer Success Manager.
Plus, much more…
Click below to tune into the show.
https://www.profitwell.com/recur/retention-talk?wchannelid=4mob3h2qef&wmediaid=7a9g7j9n8w
Or listen on:
About Retention Talk Podcast
On the Retention Podcast, Neel Desai interviews the best in the world of customer success to bring you actionable strategies to boost retention.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|
| OVERVIEW | ||||||||||||
| Price | $6/user/month | $6/user/month | $7.20/user/month | $7/user/month | $7/user/month | $9.99/user/month | $6/user/month | $9.99/user/month | $150/licence/year | $60/licence (lifetime) | ||
| Free trial | 7 days | 7 days | No | 14 days | 14 days | 14 days | 30 days | 7 days | Yes | 30 days | ||
| Ease of use | Very easy | Difficult | Very easy | Easy | Easy | Very easy | Very easy | Very easy | Very difficult | Easy | ||
| TRACKING METHODS | ||||||||||||
| Unlimited (tracker working 24/7) | ||||||||||||
| Fixed (defined working hours) | ||||||||||||
| Automatic (when computer is connected to a specified network) | ||||||||||||
| Manual (start/stop) | ||||||||||||
| Project based (track time only on projects) | ||||||||||||
| GENERAL MONITORING FEATURES | ||||||||||||
| Stealth mode | ||||||||||||
| App and website usage | ||||||||||||
| Real-time monitoring | ||||||||||||
| Offline time tracking | ||||||||||||
| Attendance | ||||||||||||
| Activity levels | ||||||||||||
| Keylogger | ||||||||||||
| Geolocation | ||||||||||||
| Remote desktop control | ||||||||||||
| Website/activity blocking | ||||||||||||
| SCREENSHOTS AND RECORDING | ||||||||||||
| Screenshots | ||||||||||||
| Screenshots on demand | ||||||||||||
| Screen recording | ||||||||||||
| PRODUCTIVITY FEATURES | ||||||||||||
| Productivity trends | ||||||||||||
| Websites and apps labeling | ||||||||||||
| Category labeling | ||||||||||||
| Productivity alerts | ||||||||||||
| ADVANCED SECURITY FEATURES | ||||||||||||
| User behavior analytics | ||||||||||||
| Data loss prevention | ||||||||||||
| Advanced file and web monitoring | ||||||||||||
| REPORTING | ||||||||||||
| Productivity reports | ||||||||||||
| Team reports | ||||||||||||
| Timelines | ||||||||||||
| Email reports | ||||||||||||
| Access management | ||||||||||||
| PLATFORMS | ||||||||||||
| Web | ||||||||||||
| Mac desktop app | ||||||||||||
| Windows desktop app | ||||||||||||
| Linux desktop app | ||||||||||||
| Mobile app | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | Android | ||||||
| Browser extension | Chrome | Chrome | Chrome | |||||||||
| Other | Citrix, VMware | Chrome OS | ||||||||||
| OTHER | ||||||||||||
| Support | Phone, email, online | Phone, email, online | Phone, email, online | Email, online | Phone, email, online, in-person | Online | Phone, email, online | Email, online, Viber, Whatsapp | Phone, email, online, support ticket | Phone, email, online | ||
| Knowledge base | ||||||||||||
| Video tutorials | ||||||||||||
| Integrations | comming soon | |||||||||||
| API | ||||||||||||
| Deployment | cloud, on-premise | cloud, on-premise, AWS, Azure | cloud | cloud | cloud | cloud | cloud | on-premise | cloud, on-premise | on-premise | ||
 |  |  |  |  |  |  |  |  |  |  | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| OVERVIEW | ||||||||||||
| Price(per month) | Available upon request | From $2 per user | Available upon request | From $6.40 per user+$16 | Free for up to 75 users | From $2.50 per user | Basic plan:$30 for 5 users+$5 per additional user | From $1.50 per employee | From $4 per user+$8 | From $2.20 per user | $5.99 per user per month | |
| Free trial | 30 days | 14 days | Yes | 14 days | 14 days | 14 days | 30 days | 30 days,no credit card required | ||||
| Ease of use | Difficult | Easy | Difficult | Very easy | Easy | Easy | Difficult | Very easy | Easy | Easy | Easy | |
| FEATURES | ||||||||||||
| Timecard management | ||||||||||||
| Scheduling | ||||||||||||
| Shift Trading | ||||||||||||
| Timesheets | ||||||||||||
| Break time management | ||||||||||||
| Real-time tracking | ||||||||||||
| PTO Management | ||||||||||||
| Payroll | ||||||||||||
| Invoicing | ||||||||||||
| Client billing | ||||||||||||
| GPS tracking | ||||||||||||
| Clock out reminders | ||||||||||||
| Alerts | ||||||||||||
| Manual time | ||||||||||||
| PUNCH-IN METHODS | ||||||||||||
| Web app | ||||||||||||
| Mobile app | ||||||||||||
| Time clock device | ||||||||||||
| Time clock kiosk | ||||||||||||
| Facial recognition | ||||||||||||
| Fingerprint scanning | ||||||||||||
| Geofencing | ||||||||||||
| Group punch-in | ||||||||||||
| REPORTING | ||||||||||||
| Visual reports | ||||||||||||
| Email reports | ||||||||||||
| Time rounding | ||||||||||||
| MANAGEMENT | ||||||||||||
| Permissions | ||||||||||||
| Manager approvals | ||||||||||||
| Add time for others | ||||||||||||
| Integrations | ||||||||||||
| PLATFORMS | ||||||||||||
| Web | ||||||||||||
| Android app | ||||||||||||
| iOS app | ||||||||||||
| Mac desktop app | ||||||||||||
| Windows desktop app | ||||||||||||
| Linux desktop app | ||||||||||||
| OTHER | ||||||||||||
| Support | Phone and online | Phone and online | Phone,chat and online | Phone and chat | Email and online | Chat and phone | Phone,email,chat and online | Phone and online | Phone,email,chat and online | Phone and online | Online chat and video support in English,French,and Spanish | |
| Knowledge base | ||||||||||||
| Video tutorials | ||||||||||||
| Community forum | ||||||||||||
| API | ||||||||||||
|  |  | |  |  |  |  |  |  | |||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| OVERVIEW | ||||||||||||
| Price (per month) | $6 per user | $5.83 per user | $9 per user | $9.99 per user | $10.80 per user | $5.25 per user | $99 for 5 users | $7 per user | $19 for 10 projects | $5 per user | ||
| Free trial | 7 days | 14 days | 30 days | 14 days | 30 days | Yes | 14 days | 14 days | 30 days | 30 days | ||
| Ease of use | Very easy | Difficult | Difficult | Very easy | Easy | Very easy | Easy | Difficult | Very easy | Difficult | ||
| TIME TRACKING METHODS | ||||||||||||
| Manual | ||||||||||||
| Start/stop buttons | ||||||||||||
| Automatic time mapping | ||||||||||||
| IN-DEPTH TASK AND PROJECT ANALYSIS | ||||||||||||
| Screenshots | ||||||||||||
| App and website usage | ||||||||||||
| Activity levels | coming soon | |||||||||||
| Real-time tracking | ||||||||||||
| TASK AND PROJECT MANAGEMENT | ||||||||||||
| Project adding | ||||||||||||
| Project templates | ||||||||||||
| Project status | ||||||||||||
| Task assignment | ||||||||||||
| Task priorities | ||||||||||||
| Budgeting | coming soon | |||||||||||
| Mark billable/non-billable hours | ||||||||||||
| Payroll calculation | ||||||||||||
| Invoicing | ||||||||||||
| ALERTS | ||||||||||||
| Idle time reminders | ||||||||||||
| Deadline alerts | coming soon | |||||||||||
| Budget alerts | coming soon | |||||||||||
| REPORTING | ||||||||||||
| Client login | ||||||||||||
| Productivity analysis | ||||||||||||
| Email reports | coming soon | |||||||||||
| PLATFORMS | ||||||||||||
| Web | ||||||||||||
| Mac desktop app | ||||||||||||
| Windows desktop app | ||||||||||||
| Linux desktop app | coming soon | |||||||||||
| iOS app | Beta | |||||||||||
| Android app | ||||||||||||
| Browser extension | Chrome | Chrome, Firefox | Chrome | Chrome | Chrome, Firefox | Chrome | Chrome, Firefox, Opera, Edge | |||||
| OTHER | ||||||||||||
| Support | Phone and online | Email and online | Email and online | Online | Online, email and phone | Email, online and support ticket | Email and chat | Email and chat | Chat | |||
| Knowledge base | ||||||||||||
| Video tutorials | ||||||||||||
| Integrations | coming soon | |||||||||||
| API | ||||||||||||
| On-premise hosting | ||||||||||||
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