Discover Actionable Workplace Insights
in the Insightful Blog

If You Can Measure It, You Can Improve It.

Productivity and Efficiency Improvements
February 18, 2025

Workloads Are the Biggest Stressor for 54% of Employees—Here’s What Employers Can Do

Overwhelmed employees don’t just burn out—they disengage, leading to missed goals and high turnover. With 54% of employees naming unmanageable workloads as their top stressor, it’s time to rethink your approach. Discover how to create a balanced, productive workplace with strategies that reduce stress, boost engagement, and build a resilient team.

Kendra Gaffin
Kendra Gaffin
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Performance Management
February 17, 2025

Keeping Transformations on Track with Real-Time Insights

Discover how workforce insights help overcome transformation challenges and keep your teams aligned for lasting success.

Kendra Gaffin
Kendra Gaffin
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Employee Monitoring
February 13, 2025

11 Top Time Tracking Tools for Successful Call Centers

Tools for tracking call center agent productivity and time.

Kendra Gaffin
Kendra Gaffin
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Workload Management
February 12, 2025

Handling High Call Volumes Without Burning Out Your Team

High call volumes can lead to long hold times, stressed agents, and unhappy customers—but it doesn’t have to be that way. Learn how to optimize workflows, balance workloads, and support your team to thrive under pressure.

Kendra Gaffin
Kendra Gaffin
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Employee Monitoring
February 11, 2025

The Hidden Costs of Call Center Attrition—and How to Solve Them

Explore six strategies to reduce call center turnover, save money, and improve team retention with the help of contact center quality management software.

Kendra Gaffin
Kendra Gaffin
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Performance Management
February 5, 2025

A Complete Guide to Call Center Workforce Management

A disorganized call center leads to missed calls, overwhelmed agents, and frustrated customers. Workforce management tools can fix that. Learn how real-time analytics, smarter scheduling, and workload balancing can optimize performance and improve service quality.

 Sonja Glisic
Sonja Glisic
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Performance Management
February 4, 2025

7 Leadership Mistakes that Compromise Psychological Safety (& How to Fix Them)

Explore leadership missteps that impact psychological safety and how to overcome them using actionable strategies and employee monitoring in the workplace.

Kendra Gaffin
Kendra Gaffin
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Remote Work Management
January 29, 2025

Redesigning Work for the Hybrid Workforce

Discover how to redesign hybrid work for better engagement and productivity using monitoring software for remote workers. Learn to track remote workers’ productivity, foster collaboration, and build trust with data-driven strategies and workforce insights.

Kendra Gaffin
Kendra Gaffin
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