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This comprehensive guide explores 15 vital inbound call center metrics that can be leveraged to enhance performance, productivity, and customer satisfaction. From Average Wait Time (AWT) to Agent Attrition Rate, each metric is explained in detail with practical suggestions on how to use them to improve call center operations. Plus, find out how Insightful's employee screen monitoring software can revolutionize your call center performance.
Does computer monitoring software need to affect your company's culture in a bad way? Is there a possibility that it could complement it? Today, we're exploring the affect monitoring can have on your business. We know this, because we've seen how Insightful works with our culture, as well as with our clients'.
Believe it or not, ethics and employee monitoring go hand in hand. It is a highly debated topic among employers and employees alike. In this article, we're exploring all aspects of ethics in employee monitoring.
Regular and proper employee evaluations are the building blocks of progress, employee motivation and productivity, but are you doing it right? Find out what makes a good feedback and how to make evaluations more objective, accurate and personalized with the help of employee monitoring software.
We've explored if employee monitoring really increases productivity, and we've brought you the numbers, as well as a couple explanations to why employee tracking tools seem to be so effective when it comes to improving productivity in the workplace.
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Looking to understand your business's performance over the past year and set clear goals for the future? Our guide walks you through conducting an effective year-end review. Discover how Insightful's remote pc monitoring software can aid in performance tracking, goal setting, and obtaining actionable insights for your business's growth and success.
Uncover the groundbreaking influence of digital transformation in the finance and accounting BPO sector. Our article delves into how technological innovations are shifting traditional paradigms, enabling CFOs to harness AI, machine learning, and data analytics for strategic decision-making, growth enhancement, and optimal investment. Explore this new era of financial efficiency and how computer monitoring tools for employees can help.
Are you stuck choosing the best employee monitoring software? We’ve picked and reviewed ten of the most popular and functional systems on the market today and compared them in order to make your choice a bit easier!
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