Region:
  • USA
Industry:
  • Financial Services
Company Size:
  • 7,500+
Workplace Distribution:
  • Hybrid
Talk to Sales

Our dedicated team is here to answer all your custom needs.

Use Cases:
Capacity Analysis
Contractor Management
Operational Efficiency

A Leading US Bank Unearths $2.5 Million in Contractor Savings in Just 3 Months

Learn how this leading US bank unlocked hidden savings with the help of Insightful’s workforce and capacity analysis.

Results with Insightful

before
after
Lack of Workforce Visibility
Contractor Underutilization
Overpayment for Services
results with insightful
Higher Contractor ROI
More Efficient Workflows
Increased Accountability
Region:
  • USA
Industry:
  • Financial Services
Use Cases:
  • Capacity Analysis
  • Contractor Management
  • Operational Efficiency
Talk to Sales

Our dedicated team is here to answer all your custom needs.

The Challenge: Contractor Inefficiencies Lead to Large Cost Overruns

A leading US bank had a big problem: Their team of 3,000 IT contractors lacked accountability and was costing the company millions of dollars. This was due to company leaders not having transparency into daily work activity.

Were they even getting a positive return on the millions of dollars they were investing in contractors? At the time, they had no way to tell. 

The bank’s operations depended on an external workforce. But there was a disconnect between contractor work being done and what the bank was being billed by the outsourcing firms providing the contractors. Compounding the issue was the fact that the billing data provided by these firms was unverifiable and worthless.

The bank adopted Insightful’s leading work analytics platform to properly understand contractor work activity, utilization, and payment for services – and what they discovered transformed their contractor ROI.

Unaccountable Contractors Weigh Down Profits

  • Lacking transparency into contractor work activity.
  • Delayed project and task completion.
  • Unaccountable external workforce.
  • Overpayment for contracting services.
  • Underutilization of contractors due to overstaffing.

In-Depth Data Gets Contractors to Deliver on Cost-Effectiveness

To begin, the bank’s leaders rolled out Insightful to manage 500 IT consultants – approximately one sixth of its external IT workforce. 

Almost immediately, Insightful’s work activity and capacity analysis data – clearly visualized for fast interpretation – revealed a sizable discrepancy between actual time spent working and idle time. In fact, the bank was being billed 25% more than the hours being worked.

For the first time, company leaders could see that contractors were underutilized, leading to costly overstaffing. In short, the company was significantly overpaying for the return they were getting.

They also realized that even during productive periods, inefficient workflows and processes were limiting the effectiveness of contractors. For example, Insightful showed that consultants were spending more than 36% of their time on messaging apps like Slack and Teams – apps not central to their IT tasks.

Understanding contractor habits presented even more opportunity for improvements in the form of more streamlined contractor workflows, technology usage, and task completion.

Unearthing More Cost-Saving Insights

While focused on contractor utilization and productivity, company leaders made another cost saving discovery about how they were being billed by contractors. 

The bank relied on multiple outsourcing firms to provide contractors, and Insightful revealed that each third party was billing them differently. Prior to using Insightful, this fact had remained hidden because the billing data provided by the firms was opaque, allowing them to bill exorbitantly without oversight.

By identifying and addressing contractor inefficiencies with Insightful, the bank uncovered $2.5 million in contractor savings in just three months. A figure that will grow to $10 million annually. Savings that, without Insightful, would have remained hidden. The bank has also been able to shrink their external workforce by 27% while keeping the same level of output.

On the back of these multimillion dollar savings, Insightful is now being rolled out across the bank's other 2,500 IT contractors, including a large segment of remote employees. This widespread use will further increase contractor utilization and eliminate overpayment for services to deliver tens of millions of dollars in savings.

Insightful Makes Managing an External Workforce Simple and Effective

The adoption of Insightful unlocked new levels of operational excellence across the bank’s external workforce. It’s made managing contractors more efficient and simple, replacing manual management strategies with clear, actionable insights presented in real-time on the user-friendly Insightful dashboard.


Using Insightful Led To…

External Workforce Visibility

  • Increased transparency eliminates large batches of unproductive contractor time.
  • Visibility into daily work activity makes contractors more accountable.
  • Insightful’s work data enables the bank to audit billed hours to avoid overpayment.

Enhanced Contractor Utilization

  • Real-time contractor utilization levels enable improved work allocation.
  • Underutilized contractors are either reassigned or discontinued.
  • Overstaffing is prevented by accurately aligning workloads with contractors required.

Enhanced Operational Efficiency

  • Managers accurately analyze contractor output for an objective measure of productivity.
  • By comparing contractor output, best practices are continually established.
  • Contractors are coached based on best practices to improve performance.

More Productive Use of Time 

  • Insightful’s work activity data helps ensure contractors use their time most productively.
  • Technology usage data ensures contractors are focused on tasks, not spending excessive time on apps like Teams and Slack.
  • More productive use of time prevents billing for non-task-related activities.
ADDITIONAL FEATURES

More Powerful Features for Higher Contractor ROI

Time Tracking

Keep projects on track and on budget with definitive proof of work.

Activity Monitoring

Support accountability and gain visibility throughout the day.

Time & Attendance

Track attendance in real time to ensure efficient use of work time.

Make Your Work Days More Productive

Insightful gives you unmatched accountability so you can create a productive, engaged, and efficient
workplace. Start for free today!
No credit card required